Help
Frequently asked
Everything you need to know before you buy.
How long will my order take?+
Orders are processed in 1–2 business days and arrive in roughly 7–12 business days. You'll get tracking by email when it ships.
Is shipping really free?+
Yes — free worldwide shipping is baked into every price. No surprise fees at checkout.
What's your return policy?+
30 days from delivery for a refund or replacement. Damaged or faulty items are replaced free, usually without shipping anything back.
How do I pay?+
Checkout is handled securely by Stripe — all major cards, plus Apple Pay and Google Pay. Your card details never touch our servers.
What currency am I charged in?+
Prices display in your local currency for reference, and you're charged in USD. Your bank handles the conversion at their rate.
Where do you ship from?+
We ship through our global fulfilment partners to get you premium gear at a fair price. Everything arrives with tracking.
How do I contact you?+
Live chat on any page, or email support@carbyn.store. Real humans, usually replying within one business day.